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Presales, Buying Basics and Payment details
Presale
How do I get a presale or offer code?
What is the queue and how do I join?
Buying Basics
My activity has been paused or suspended — I’m a genuine fan. What should I do?
How do I find help with international events and orders?
What is the interactive seat map and how do I use it?
What is Ticketmaster Platinum?
How can I find an event I'm interested in on your website?
Why can't I find my event on Ticketmaster?
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Gift Cards
Where can I purchase a Ticketmaster Gift Card?
What is an e-Gift Card?
Where can my Gift Card / e-Gift Card be redeemed?
How do I redeem my Gift Card / e-Gift Card on the Ticketmaster website?
How do I check the balance on my Gift Card / e-Gift Card?
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