I've ordered tickets to be delivered by mail, and they haven't arrived. What can I do?

If you buy a ticket and chose delivery by Czech Post to an address in the Czech Republic or mail delivery to an address in Europe and the ticket is not delivered, notify Ticketmaster Česká republika a.s. via "Submit a request" below. Ticketmaster will subsequently file a claim with Czech Post. Claim processing takes the maximum of 30 and 60 days for deliveries to an address in and outside the Czech Republic, respectively. If you are found not at fault for the loss of a ticket sent via Czech Post, TICKETMASTER will inform you of the outcome, and you will receive a refund for the price paid for the non-delivered ticket, including delivery charges.