Make sure that you're using the latest version of Adobe Acrobat Reader. If you're using different software, use only programs intended for viewing PDF files, as opposed to modifying them. Our PDF files are protected against alteration. If an eTicket is opened using a PDF editing program, the file might not open or certain images, such as the event name, date, or seat number, might not be printed out. If you use the latest version of Adobe software and the problems persist, kindly contact customer service via "Submit a request" below. Customer service is open Monday to Friday, 9:00 a.m. – 5:00 p.m. except official holidays.