After placing an order through the Ticketmaster website, you can check "Your Account" to see whether the order has been successfully processed. The "My tickets" section contains an overview of your orders. The details of your order should appear within no more than 30 after the order was submitted. You will also receive an automatic order confirmation by e-mail (the confirmation will be sent within 30 minutes after the placement of your order).
If you don't receive a confirmation within 30 minutes, check your spam folder. If you can't find the order in your account and you haven't received an e-mail confirmation, contact our customer service* via "Submit a request" below.
* Business hours: Mon-Fri, except holidays 9:00 a.m. – 5:00 p.m.