Before payment can be issued, our payment provider carries out checks to authenticate the information provided at the time of listing.  This helps us to prevent fraud. 

If they encounter any problems when making these checks, in line with their “KYC” (Know Your Customer) requirements, we may ask you for some documentation in order to verify the information provided. If that’s the case, we’ll email you from no-reply@ticketmaster.cz to let you know and you'll be able to upload the documents in your account by clicking on your "Seller Profile".